Smarter reports. Smarter decisions.
SMART is a powerful web based reporting solution for HEAT that was developed by using Service Management Best Practices as the foundation and by leveraging Microsoft SQL Reporting Services.
SMART for HEAT includes a Web console with access to best practice reports designed by service management experts. These parameter-driven reports provide graphs, charts and drill-down functionality that deliver real-time information to enhance IT support processes and drive decisions.
SMART for HEAT key
features include:
- Intuitive web interface
- Easy export to Excel, PDF, other formats
- Fast, cost-effective deployment
- Report delivery via Web/e-mail
- Best practice pre-built reports
- Customizable with off-the-shelf software
- Solution-based on SQL Server Reporting Services
New Reports & Enhancements
SMART V3, released for 2012, provides enhanced design, improved navigation and key trending metrics to empower management to make data-driven decisions.
These new reports now include “SMART Navigator” for easy filtering, improved drill-down capabilities, and the ability to view related metrics in one single view. The expansion of aging and trending reports and the addition of SLA and customer satisfaction tracking provide new, critical management tools.
New reports include: Aging Reports, Trending Reports, SLA Reports, Survey Reports, HEAT Admin Reports and much more.