Posted on Wed, Apr 21, 2010
ASI provides professional training classes for all of our software solutions including ITIL, ITSM, Call Center, Real Estate Management and CRM. Education and training provided by ASI is developed to ensure that your company will get the best return on your software investment.
Review Upcoming Anton Education Courses.
Please be sure to check back regularly for upcoming news and events.
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click here.
Posted on Wed, Apr 21, 2010
SS&C recently released SKYLINE version 2010, which includes many user-requested features. They include enhanced reporting options, in-depth lease management incorporating the printing of lease abstracts along with many enhancements to Account Payable and General Ledger.
Read more.
Posted on Wed, Apr 21, 2010
newScale®, Inc., pioneers of the self-service IT storefront for the enterprise, today announced that Citrix Systems, a leading provider of virtualization, networking and SaaS technologies, has implemented newScale RequestCenter® to manage end user service requests for their internal IT operations. Anton Systems, Inc., a newScale partner in the southeastern U.S., assisted with the implementation project for Citrix.
Read the full press release.
Posted on Wed, Jul 02, 2008
World-renowned hospital group chose leading business technology provider to implement ITSM solution
FOR IMMEDIATE RELEASE – [ July 2nd, 2008]
Contact:
Stephen Kaiser
Anton Systems, Inc.
p: (954) 315-9000
f: (954) 315-9001
e:skaiser@antonsystems.com
w: antonsystems.com
ANTON SYSTEMS PROVIDES SHRINERS HOSPITALS FOR CHILDREN WITH IT SOLUTION THAT LEADS TO INCREASED
CONSISTENCY & EFFICIENCY ACROSS 22 HOSPITALS
World-renowned hospital group chose
leading business technology provider to implement ITSM solution
SUNRISE, FL – When you’re completely focused on providing free medical care to help and heal children, sometimes more mundane operations like technology fall by the wayside…until organization-wide efficiency and consistency suffer.
“Shriners came to us in early 2007 in an attempt to bring better systems and processes to their headquarters and 22 local hospitals throughout North America,” explained Jim Senske, Anton Systems’ Director of Client Development.
“Prior to our getting involved, Shriners’ system was decentralized with hospitals using different processes and tools for service desk and support needs. There was little consistency across the organization and no oversight from headquarters over the local hospitals as a group.”
An ITSM (IT Service Management) solution was presented to Shriners and the work begun.
“They were looking for a centralized system that all of their hospitals could use,” Jerry Cantave, who served as lead project manager throughout the life of the one-year effort, said. “One of our goals was to create a workflow that managed and tracked issues on a local level, allowed those at HQ to monitor everything as needed and created an automated escalation process for those issues that reached that level. We were looking to close any areas where tickets could be lost.”
The new solution was implemented and fully in-place by the end of 2007. The result? Consistency in Shriners’ workflow and processes, on the local and on the corporate/HQ levels.
Now, through customized real-time dashboard views made possible by the ITSM solution, the systems are monitored and tracked and are working successfully across the organization. When an issue arises, adjustments can be made at support desks locally and/or organization-wide. Beyond that, managers can now proactively deal with ongoing issues such as downtime or server re-booting.
“Before, there was no way for those on the corporate level to get a full snapshot or statistics representing any given period of service desk activity,” Cantave explained. “Each local hospital would provide it in a different format, so there was no way to compare or even identify issues.”
Now, the ITSM solution provides uniformity across the organization. Data is now captured, reported and presented in the exact same way at the local level, the hospital level and organization-wide. Performance is now gauged efficiently and consistently.
“And of course, beyond the IT level, we are thrilled to have been chosen by such a philanthropic organization,” Senske added.
About Anton Systems, Inc.
Since 1989, Anton Systems, Inc. (ASI) has helped hundreds of companies throughout the Southeastern U.S. and elsewhere transform their business processes and achieve greater customer satisfaction through a more efficient use of technology. With a focus on process transformation in Client Relationship Management, Call Center and IT Service, ASI implements technology frameworks to meet clients’ specific business requirements. The result is more responsive customer service combined with improved productivity and lower operating costs.
The Anton Difference provides:
- Business Process Transformation. Uncovering opportunities for continuous business improvement, rather than merely implementing technology.
- End-to-end Solution. From assessment and design through implementation and formal training, ASI delivers a total solution to maximize the results of your investment.
- Broad Client Experience. We've worked with hundreds of clients across multiple industries; we bring new insight and deep experience to your operational challenges.
Posted on Tue, Jun 17, 2008
Two Leaders Team Up for Better Performance, Increased Efficiency Across all Industries
FOR IMMEDIATE RELEASE – [June 17th , 2008]
Contact:
Stephen Kaiser
Anton Systems, Inc.
p: (954) 315-9000
f: (954) 315-9001
e:skaiser@antonsystems.com
w: antonsystems.com
ANTON SYSTEMS, VALUED FRONTRANGE PARTNER,
PAIRS POWERFUL SOFTWARE SOLUTIONS
WITH INDUSTRY-LEADING EXPERTISE, EXPERIENCE AND TRAINING
Two leaders team up for better performance, increased efficiency across all industries
SUNRISE, FL – Anton Systems, Inc. (ASI), is proud to be in its 19th year as a preferred partner of FrontRange, the recognized leader in developing and providing software solutions that empower organizations to create, maintain and capitalize on extraordinary customer relationships.
Since 1989, FrontRange has provided the software-based tools to help businesses become more efficient, productive and profitable. In fact, over 150,000 top brands and organizations around the world turn to FrontRange to improve processes and get the improved results they seek.
As a FrontRange preferred partner, ASI, also since 1989, has combined these powerful software solutions with training, support and consulting services that are well-known and revered among its peers.
Anton Systems is pleased to offer clients across the U.S. and in the Southeast in particular, the full suite of FrontRange software offerings, including:
- GoldMine CRM (Customer Relationship Management);
- HEAT Help Desk/Service Desk management;
- ITSM (IT Service Management);
- Voice/VoIP; and
- enteo for Client Lifecycle & PC Lifecycle Management.
As a top partner of FrontRange solutions, Anton Systems is also a leading ITIL Educator using the latest course software from FoxIt.
About Anton Systems, Inc.
Since 1989, Anton Systems, Inc. (ASI) has helped hundreds of companies throughout the Southeastern U.S. and elsewhere transform their business processes and achieve greater customer satisfaction through a more efficient use of technology. With a focus on process transformation in Client Relationship Management, Call Center and IT Service, ASI implements technology frameworks to meet clients’ specific business requirements. The result is more responsive customer service combined with improved productivity and lower operating costs.
The Anton Difference provides:
- Business Process Transformation. Uncovering opportunities for continuous business improvement, rather than merely implementing technology.
- End-to-end Solution. From assessment and design through implementation and formal training, ASI delivers a total solution to maximize the results of your investment.
- Broad Client Experience. We've worked with hundreds of clients across multiple industries; we bring new insight and deep experience to your operational challenges.
Posted on Tue, Jun 10, 2008
Leading IT Provider Implements GoldMine for a wide range of client industries
FOR IMMEDIATE RELEASE – [ June 10th, 2008]
Contact:
Stephen Kaiser
Anton Systems, Inc.
p: (954) 315-9000
f: (954) 315-9001
e:skaiser@antonsystems.com
w: antonsystems.com
ANTON SYSTEMS PROVIDES CONTACT MANAGEMENT SYSTEMS
SOLUTION THROUGH INDUSTRY-LEADING GOLDMINE SUITE
Leading IT provider implements GoldMine for a wide range of client industries
SUNRISE, FL - As business grows, so too does the need for efficient informational organization to maximize productivity and profit.
A leader in providing businesses with solutions to streamlining through technology, Anton Systems, Inc. offers a wide range of IT management and contact management services (CMS) for organizations across a range of industries throughout the Southeast U.S.
Anton Systems is a preferred partner and provider of FrontRange's award-winning GoldMine CRM (Customer Relationship Management) suite of software solutions. GoldMine is a truly all-encompassing contact management system, used from the first sales calls through the most recent customer purchases.
The out-of-the-box GoldMine program puts businesses on the road to successful contact management systems, account management, marketing automation and communication with employees. Additional modules available to further integrate GoldMine to business needs include: GoldMine Integration for Outlook to maximize email correspondence; GoldMine Mobile for Blackberry, when information needs to be accessed on the road; and GoldMine Plus Accounting for Quickbooks, to connect payable and receivable accounts for maximum billing and resale management.
As a preferred vendor for GoldMine, the Anton team offers true expertise in contact management system (CMS) solutions. Anton Systems, Inc. is also a top partner for FrontRange Solutions in the delivery of ITSM, HEAT for Service Management, as well as a leading ITIL Educator using the latest courseware from FoxIt.
About Anton Systems, Inc.
Since 1989, Anton Systems, Inc. (ASI) has helped hundreds of companies throughout the Southeastern U.S. and elsewhere transform their business processes and achieve greater customer satisfaction through a more efficient use of technology. With a focus on process transformation in Client Relationship Management, Call Center and IT Service, ASI implements technology frameworks to meet clients’ specific business requirements. The result is more responsive customer service combined with improved productivity and lower operating costs.
The Anton Difference provides:
- Business Process Transformation. Uncovering opportunities for continuous business improvement, rather than merely implementing technology.
- End-to-end Solution. From assessment and design through implementation and formal training, ASI delivers a total solution to maximize the results of your investment.
- Broad Client Experience. We've worked with hundreds of clients across multiple industries; we bring new insight and deep experience to your operational challenges.