Anton Systems Provides Shriners Hospitals For Children With IT Solution That Leads To Increased Consistency & Efficiency Across 22 Hospitals
World-renowned hospital group chose leading business technology provider to implement ITSM solution
FOR IMMEDIATE RELEASE – [ July 2nd, 2008]
Contact:
Stephen Kaiser
Anton Systems, Inc.
p: (954) 315-9000
f: (954) 315-9001
e:skaiser@antonsystems.com
w: antonsystems.com
ANTON SYSTEMS PROVIDES SHRINERS HOSPITALS FOR CHILDREN WITH IT SOLUTION THAT LEADS TO INCREASED
CONSISTENCY & EFFICIENCY ACROSS 22 HOSPITALS
World-renowned hospital group chose
leading business technology provider to implement ITSM solution
SUNRISE, FL – When you’re completely focused on providing free medical care to help and heal children, sometimes more mundane operations like technology fall by the wayside…until organization-wide efficiency and consistency suffer.
“Shriners came to us in early 2007 in an attempt to bring better systems and processes to their headquarters and 22 local hospitals throughout North America,” explained Jim Senske, Anton Systems’ Director of Client Development.
“Prior to our getting involved, Shriners’ system was decentralized with hospitals using different processes and tools for service desk and support needs. There was little consistency across the organization and no oversight from headquarters over the local hospitals as a group.”
An ITSM (IT Service Management) solution was presented to Shriners and the work begun.
“They were looking for a centralized system that all of their hospitals could use,” Jerry Cantave, who served as lead project manager throughout the life of the one-year effort, said. “One of our goals was to create a workflow that managed and tracked issues on a local level, allowed those at HQ to monitor everything as needed and created an automated escalation process for those issues that reached that level. We were looking to close any areas where tickets could be lost.”
The new solution was implemented and fully in-place by the end of 2007. The result? Consistency in Shriners’ workflow and processes, on the local and on the corporate/HQ levels.
Now, through customized real-time dashboard views made possible by the ITSM solution, the systems are monitored and tracked and are working successfully across the organization. When an issue arises, adjustments can be made at support desks locally and/or organization-wide. Beyond that, managers can now proactively deal with ongoing issues such as downtime or server re-booting.
“Before, there was no way for those on the corporate level to get a full snapshot or statistics representing any given period of service desk activity,” Cantave explained. “Each local hospital would provide it in a different format, so there was no way to compare or even identify issues.”
Now, the ITSM solution provides uniformity across the organization. Data is now captured, reported and presented in the exact same way at the local level, the hospital level and organization-wide. Performance is now gauged efficiently and consistently.
“And of course, beyond the IT level, we are thrilled to have been chosen by such a philanthropic organization,” Senske added.
About Anton Systems, Inc.
Since 1989, Anton Systems, Inc. (ASI) has helped hundreds of companies throughout the Southeastern U.S. and elsewhere transform their business processes and achieve greater customer satisfaction through a more efficient use of technology. With a focus on process transformation in Client Relationship Management, Call Center and IT Service, ASI implements technology frameworks to meet clients’ specific business requirements. The result is more responsive customer service combined with improved productivity and lower operating costs.
The Anton Difference provides:
- Business Process Transformation. Uncovering opportunities for continuous business improvement, rather than merely implementing technology.
- End-to-end Solution. From assessment and design through implementation and formal training, ASI delivers a total solution to maximize the results of your investment.
- Broad Client Experience. We've worked with hundreds of clients across multiple industries; we bring new insight and deep experience to your operational challenges.
To request more information, click here.
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