Unleash the Power of Information
HEAT® PowerDesk™ is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations.
HEAT PowerDesk is an exceptional value!
Key Features of HEAT PowerDesk Software:
- Auto Tasking - Group and perform several tasks with a single keystroke (i.e. sending e-mails, printing work orders, launching other applications).
- Quick Features - Quick Calls, Quick Assignments and Quick Journals: Define simple, repetitive tasks - accessible with a single click. Quickly copy critical information from one call to another.
- Automatic Ticket Generator (ATG) - Auto Ticket Generator automatically creates new call tickets and updates existing call tickets via a variety of sources, including MAPI (i.e. Outlook, GroupWise, etc.) and POP/SMTP. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status
- HEATBoard Linked Calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically. Callers can be automatically informed that their issue is being addressed.
- Comprehensive Reporting Tools - PowerDesk software comes with Answer WizardTM which provides convenient pre-defined reports and a "consultant-in-a-box" to help you ask the right questions and get the right answers.
- 24/7 Technical Support - Web-based tool for support technicians that includes access to FAQ's, 'How to' and 'How can I' searches, self-help/self-healing tools, the ability to post questions to the user community, and gain access to technical white papers.
- Scalable Solution - PowerDesk is totally compatible with HEAT® service and support software - As your company and functionality requirements grow, so does your support operation.