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Knowledge Management

Create a knowledge repository for your business

With FrontRange Solutions’ Knowledge Management, you can build a “table of contents” for your organization. Any user or customer can search the repository to find the answer to their question. Knowledge Management allows your knowledge workers to continuously refine articles and solutions to ensure accurate, up-to-date information.

Key Benefits

  • Increase front line resolution by up to 85%
  • Reduce training time and staff churn
  • Improve customer service
  • Reduce call escalations

Features

  • Knowledge integrity – Allow your current knowledge providers to refresh database and add new solutions in real time.
  • Advanced search capabilities – Search directly from within FrontRange IT Service Management, ensuring you gather the context of the search every time.
  • Reduce training costs – Allow new employees to get up to speed quicker. Teach them how to search and they’re working straight away, adding value to your operation.
  • Capture information in real time – Ensure that the next time someone has the same question, they can find the answer quickly, improving response times and end user satisfaction.

 

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