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Products |
Problem Management
Identify Problem Sources and Resolutions
Minimize the negative impact of problems within your IT infrastructure. Problem Management helps you pinpoint the source of incidents, allowing your service desk to correct issues quickly.
Benefits
- Improve customer and analyst satisfaction
- Lower the number of incidents
- Resolve issues more quickly
- Share knowledge more easily within the organization
Features
- Big-picture view - Easily relate problems to incidents and changes, and quickly associate them with the appropriate resolution.
- Problem board - Alert technicians to the status of known issues, easing troubleshooting and assignments.
- Real-time reporting - Get immediate visibility into problems with a dashboard interface.
- Extends the value of HEAT - Build out your service desk while increasing technicians’ productivity and improving customer support. HEAT customes wanting to integrate ITIL best practices into their processes can easily add Problem Management to enhance their service desk solution.
- Modular architecture - Use Problem Management on its own or expand its power by easily integrating it with any other FrontRange modules, as wel as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
- Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines
To request more information, click here.
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Top of Page IT Service Management
IT Service Management is one of the most challenging
jobs in every company. In many organizations, employee
IT systems are virtually mission-critical; productivity – and
user satisfaction – suffer quickly if problems
arise. Yet when IT budgets are dispersed, new applications
typically get the largest share of resources, while
IT services teams are often asked to do more with
less.
More.