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Self Service

Quickly Reduce Call Volumes

Empower customers to find answers and log their own service issues 24/7. Web-based Self Service frees your team to focus on resolution and reduces your service desk costs.

Benefits

  • Allow customers to submit and track calls online
  • Lower incoming call volumes
  • Reduce per-incident costs
  • Free staff to focus on resolution

Features

  • Anywhere customer access - Enable customers to log and review the status of incidents from any Web browser to bring down per-incident costs.
  • Simple, intuitive user interface - Self Service’s friendly, easy-to-use interface encourages customer use.
  • Flexible deployment - Deploy with full functionality locally or as a Web solution.
  • Valuable integration capabilities - Integrate Self Service with Change Management to ensure that any IT issues that will affect the overall infrastructure are also logged in Change Management. Then follow the status of approval on those issues.
  • Modular architecture - Use Change Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
  • Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices, and regulatory guidelines.

 

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