newScale Service Catalog Foundation

Whether your goal is to run IT as a business or to implement ITIL best practices, the Service Catalog represents the cornerstone of this new set of front office processes for IT.

newScale provides a suite of front office solutions for the entire service lifecycle - from initial Service Strategy and Design, to the Transition and Operation of those services, to Continual Service Improvement - based on ITIL and other industry best practices.

The newScale Service Catalog Foundation is the solution for all your service design, organizational modeling and service administration needs. As the foundation for newScale's Service Catalog solutions it provides more than just administration tools, newScale Service Catalog Foundation provides all the capabilities needed to allow IT to react quickly to changes in the business, minimize the total cost of ownership, and ensure Service adoption and usage across the enterprise.

newScale Service Catalog Foundation is a family of solutions including:

newScale Service Designer™ module provides IT teams with an intuitive and easy-to-use environment for designing, configuring, and publishing new services — or modifying and updating existing services. With newScale ServiceDesigner, the complex process coordination required for request fulfillment can be quickly configured and easily maintained. Even non-technical members of service teams can design services and make changes to the fulfillment process — including work plans, work queues, routing, escalations and task checklists — slashing TCO and dramatically reducing the overall time associated with maintenance.

newScale Organization Designer™ is the only solution with the proven ability to model and manage the complex structure of enterprise IT organizations and business units designed specifically to support Service Catalog deployments. To ensure that the structure and management of the Service Catalog maps to your IT organization's roles and processes, newScale provides dozens of pre-built ITIL-compatible roles and out-of-the-box process templates.

newScale Service Administrator™ incorporates the real world experience of dozens of Service Catalog deployments, to offer built-in synchronization with directories and single-sign-on to manage entitlements across different roles, functions and geographies — for thousands of users spanning multiple business divisions. newScale Service Administrator also allows IT to customize the service catalogs look and feel to meet your organizations unique branding needs.

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