Measuring System Performance
Measuring availability requires an accurate view into how components or services perform over time. With a service availability management solution, implemented by ASI, your IT organization can benefit from:
- Real-time reporting - Quickly measure the availability of components and services, and truly understand the associated costs with real-time dashboard reporting. Choose from a suite of valuable availability and incident reports.
- SLA (Service Level Agreement) comparison - Create service level review reports to measure against SLAs. Add further value with tight integration with Service Level Management.
- Failure assessment - Understand how a single point of failure affects the other elements of the infrastructure. Also determine the difference between component and service failure.
Through best practices-driven reporting and tight integration with Service Level Management, Service Availability Management increases service reliability and reduces configuration repair times. This enables your organization to:
- Reduce downtimes.
- Boost the reliability of services and configuration items (CIs).
- Clearly understand the relationship between availability and SLAs.