Enabling Customer-Centric Organizations
You know your customers are important to your business - and you probably keep customer records in at least one database. But do all your people have access to all customer data quickly and easily? Are you developing marketing campaigns to targeted segments of customers and prospects? Do you treat your most loyal customers differently than sporadic customers?
Your customer and prospect data is a competitive asset, but without the right system to leverage that data, you're leaving revenue on the table.
ASI can help you maximize sales revenue and improve sales productivity using the GoldMine suite of products. We can implement solutions covering a range of sales, marketing and customer service needs:
CRM and Sales Force Automation Solutions (SFA):
- Contact Management
- Activity Management
- Document Management
- eMail Management
- Sales Forecasting
- Opportunity Management
- Project Management
Marketing Solutions:
- Lead Management
- Campaign Management
Customer Service Solutions:
- Customer Inquiries
- Service Inquiries
- Call Escalation
- Service History
- Service Level Agreements