Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Customer Self Service Solutions

Reduce Call Demand on Contact Centers

Reducing calls to a contact center is the quickest and easiest solution for reducing service and support costs. Customer self service solutions, which enable customers to find their own answer to routine questions, can provide a rapid ROI for your company - and increase customer satisfaction.

ASI can help you implement customer self-service solutions that:

• Lets customers get quick answers to their questions 24x7.
• Reduces costs by reducing call volumes to your contact centers.
• Reduces per-incident costs utilizing online knowledge bases.
• Frees staff to focus on resolution.

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