Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Customer Self-Service Solutions

Reduce Call Demand on Contact Centers

Reducing calls to a contact center is the quickest and easiest solution for reducing service and support costs. Customer self-service solutions, which enable customers to find their own answer to routine questions, can provide a rapid ROI for your company - and increase customer satisfaction.

ASI can help you implement customer self-service solutions that:

• Lets customers get quick answers to their questions 24x7.
• Reduces costs by reducing call volumes to your contact centers.
• Reduces per-incident costs utilizing online knowledge bases.
• Frees staff to focus on resolution.

 

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