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• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
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• Sales, Marketing and Relationship (CRM)
  • Sales
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  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Customer Inquiry Management

Improving Customer Service Productivity

How efficiently your organization handles customer inquiries can make the difference between profitable and unprofitable service.

Routine inquiries – whether for addresses or operating hours or account balances – can bog down call centers without adding value to the customer or the business. Yet other inquiries, such as product questions, can be lost revenue opportunities if not handled properly.

ASI has the experience and technology resources to help you develop an effective approach for managing customer inquiries. From IVR and customer self-service technology for automating routine queries to knowledge management systems for making product information instantly available to service representatives, ASI can design and implement a solution for managing customer inquiries efficiently – without losing the important personal interaction that helps build relationships.

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