Service History

Improving Customer Service, Productivity

Today's customers expect organizational memory -- that all of your employees know the customer's service history. Even if the employee is in his or her first day. But tracking service history isn't just about customer satisfaction -- customers can take up valuable time repeating themselves to each and every service representative -- increasing call length and lowering productivity.

ASI can help you implement a service history solution that will give everyone in your organization fast access to customer histories. Your service reps can identify previous interactions, proposed solutions, resolutions and next steps -- allowing them to avoid repeating previous recommendations, correct misinformation from customers and identify "problem" customers that may abuse support privileges. A service history can also provide salespeople with valuable insight into customer satisfaction and potential sales opportunities or barriers.

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