Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Service History

Improving Customer Service, Productivity

When a customer needs service or support, your relationship with that customer is tested. Respond quickly and effectively, and the customer’s loyalty will likely be strengthened. Respond poorly, and you risk losing the customer for life. Yet you still real limitations about how much you can invest in service – limitations in people, travel and systems.

ASI has worked with many organizations, across multiple systems, to help them develop efficient, effective service processes and technologies. Our solutions can help your organization:

• Effectively prioritize service requests.
• Escalate service requests quickly.
• Efficiently utilize service resources.
• Reduce costs by minimizing duplication of effort.

 

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