HT2020: HEAT Crystal Report Design
Length and Cost: |
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2 Day(s) - $1,395.00 / Person |
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Prerequisites: |
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None.
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Course Description and Objectives
- Installation and Configuration
- Importing existing knowledge bases.
- Customizing content.
- Integration with HEAT Call Logging.
- Integration with HEAT Self Service.
- Web Site Integration and Access.
Benefits
- Reduce the time to resolution by giving technicians additional knowledge to close calls.
- Reduce training time.
- Fewer issue escalations to second level support.
- Allow customers to resolve their issues through HEAT Self Service Integration.
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