Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Service Desk

Becoming a Customer-Centric Organization

In a world of increasing complexity and competition, the quality of your support has a direct impact on your customer retention and profitability. At the same time, internal pressures to lower overhead costs often strain on the customer service department.

ASI, through the implementation of FrontRange’s HEAT® Service Management offering, can help your organization increase customer satisfaction, while improving employee productivity and reducing costs. We have deep experience in utilizing the award-winning HEAT® to help organizations like yours achieve dramatic business transformations.

• Internal/External Help Desk – Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT® product suite.
• Self-Service – Increase service desk productivity by reducing the flood of routine technical issues to your support center.
• Knowledge Management – Deliver superior support, with quick and proper issue resolution, by providing support technicians easy access to answers.
• Asset Management – Reduce your costs by taking control of managing your IT assets, software licenses, and lease agreements.

 

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