Business Technology Provider

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Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Incident Management

Powerful Incident Tracking and Resolution

The foundation of improved IT service management is better incident management - resolving customer issues more effectively while lowering service desk costs. ASI can implement a solution that offers automated processes and reporting to accelerate response times and improve service levels. This solution allows your organization to:

• Increase customer satisfaction.
• Quickly identify IT infrastructure problems.
• Minimize the impact of incidents.
• Allocate staff more effectively.

 

Information Request Form

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