Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Internal/External Solutions

For Today's Multi-channel Communications Needs

Service desk (Help Desk) management, whether for internal or external customers, hasn't gotten any easier. The Internet has expanded communications channels, but with that comes increasing customer expectations for timeliness. Many older help desk systems are now obsolete, unable to provide knowledge management, audit trails and other critical functions. And all the while, executives are often demanding greater accountability for spending.

ASI has helped scores of companies improve their help desk operations. Using the HEAT® Service and Support product, we can help reduce your costs and elevate service levels.

Benefits

• Serve customers faster and more effectively.
• Increase technician productivity.
• Lower the cost of service.
• Reduce training time.
• ITIL-verified by Pink Elephant in Incident Management, Problem Management, Change Management, and Configuration Management.
• Easily integrates with FrontRange IT Service Management modules to harness the power of ITIL processes.

 

Information Request Form

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