Business Technology Provider

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Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

ITIL Education / Consulting

 

The Information Technology Infrastructure Library (ITIL) Education/Consulting is the most widely accepted approach to IT Service Management in the world. ITIL provides a comprehensive, consistent and coherent set of best practices, helping companies to improve IT services effectiveness and efficiency in the use of information systems.

ASI provides consulting and training classes on ITIL to help your organization adopt this set of proven practices. We can help your organization improve its processes, and help individual IT practitioners quickly leverage service management concepts and practices in their daily work.

Working with ASI gives your company three primary advantages:

• Proven ITIL Expertise: ASI has been providing ITIL consulting and training to our clients since the methodology gained widespread acceptance. Our ITIL programs have been refined through extensive practical experience in helping IT organizations adopt these service best practices.
• Broad client experience in IT Service Management: ASI has helped many large and small organizations implement IT Service management systems – from help desk solutions to asset management systems. Because we possess deep experience in the daily business challenges you face, our ITIL programs take a real-world approach to achieving your objectives. We provide ideas and solutions that can withstand day-to-day operational pressures.
• Results-Focused Approach: ASI focuses on achieving business results and substantiating ROI. We recognize that IT investments cannot simply make life easier for the IT department, but must deliver savings and productivity for the business. We deliver ITIL programs that will show bottom-line results – results that you can take to your executive team.

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