Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

IT Service Catalog &
Service Portfolio Management

newScale

newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality.

newScale provides the industry's only complete suite of IT Service Catalog and Service Portfolio Management solutions: the newScale FrontOffice™ Suite with a commitment to providing end-to-end software solutions for the "front office" of IT, complementing IT's traditional "back office" operational tools.

 

 

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