Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Knowledge Management Solutions

Consolidating Information for Faster Resolutions

Improving information access is essential to improving help desk performance and efficiency. If your technicians have to access multiple data sources to answer common questions, call times lengthen, customers become frustrated and your queue expands.

By delivering knowledge management solutions which suit the needs of your company, ASI can significantly impact your Help Desk operations. In fact, industry figures show that knowledge management can reduce operating costs by up to 40%. By providing access to your knowledge bases you can:

• Reduce training time for new support technicians.
• Shorten call times.
• Decrease escalation rates.
• Alleviate the backlog of service requests.
• Provide immediate results and quicker call resolution.
• Improve response consistency.

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