Business Technology Provider

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Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Software Release Management

Smoother, Less Costly Releases

Managing software releases across the enterprise can be time-consuming and challenging. With a software release management tool and solution implemented by ASI, you can plan, deploy and manage releases with precision and confidence. Our release management solution features:

• Built-in best practices - With powerful configuration options, customize this solution to your existing methodology or build processes around what is included.
• Complete end-to-end management - Build and manage a comprehensive release strategy as well as create and track planning and development milestones.
• Reduced risk and uncertainty - Use built-in workflow and milestone tracking to ensure releases are carefully thought out and that you mitigate risks to production systems.

Release Management helps you manage the entire release cycle, reducing implementation costs and increasing rollout visibility and quality. This enables your organization to:

• Maximize IT efficiency.
• Manage releases with confidence.
• Reduce implementation time and cost.
• Customize workflows.

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