Self Service

Significantly Reduce Call Volumes

Increase customer service desk productivity by reducing the flood of routine technical issues to your customer support center. With HEAT Self Service customer self service software, customers can search the knowledge base, submit a new customer service issue or check the status of an issue – without adding to your incoming call volume.

Benefits

Reduce call volume
Minimize pressure on technicians
Increase staff productivity
Provide realized call center savings
Boost customer service satisfaction

Features

Lost password retrieval - Enable customers to quickly and easily reset lost passwords.
Session tracking - Use this customer self service support software to learn how your customers use your knowledge base and with what frequency.
Reliable, up-to-date information - Give your customer service support technicians a head start on resolving issues. HEAT Self Service logs and tracks your customer’s search criteria and articles accessed.
Personalized customer service - Integrate information from HEAT Self Service with HEAT to get a complete view of customers’ or employees’ interaction with the customer self service support center.
E-mail confirmation - Automatically notify customers that their issue has been logged on the Self Service Web site and provide a hyperlink to their issue for tracking.
Service level classification - With request prioritization based on their service level agreement, customers can use a Web connection to log on and start immediately.
Customized look and feel - Tailor the software user interface and the content on your HEAT Self Service Web pages to support the needs of your customers and employees. .

To request more information, click here.

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