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Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
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• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
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  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

Unified Messaging

Effective Communication, Anytime, Anywhere

In today's mobile world, staying connected to voice and e-mail systems can be a challenge. With a unified messaging solution, mobile users can connect to all enterprise communications systems at all times, simultaneously. Traveling employees can receive email via voicemail or voicemail through your email system. Unified Messaging features include:

• Centralized media center - Save time by accessing all of your messages and communication in one location.
• Email messages via phone - Quickly retrieve emails translated to voice messages.
• Phone messages via email - Instantly retrieve voice-mails transcribed to text.
• Integration with business applications - Seamlessly integrate Unified Messaging with front- and back-end applications such as GoldMine and HEAT as well as other CRM, service management, and ERP systems.

A Unified Messaging System, implemented by ASI, can help your organization:

• Gain flexibility.
• Increase mobile staff productivity.
• Keep high-value, third-level workers connected.
• Build effective communication.

 

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