Business Technology Provider

• Answer Desk
• Contact

Solutions

• Service Desk
  • Internal/External Help Desk
  • Knowledge Management
  • Asset Management
  • Self-Service
• IT Service Management (ITSM)
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Release Management
  • Availability Management
• PC Lifecycle Management
• IT Infrastructure Management
  • Inventory Management
    
• ITIL Education/Consulting (ITIL)
• VoIP Contact Center Management
  • Agent Management
  • Customer Self-Service
  • Unified Messaging
• Sales, Marketing and Relationship (CRM)
  • Sales
  • Marketing
  • Customer Service
    • Call Escalation
    • Customer Inquiries
    • Service Histories
    • Service Inquiries
    • Service Level Agreements (SLAs)
• IT Service Catalog & Service Porfolio Management
• Real Estate Property Management & Accounting

VoIP Contact Center Management

Lowering the Cost of Customer Loyalty

VoIP technology (Voice Over IP) is giving organizations unprecedented capabilities to enhance contact center efficiency and effectiveness. An IP Contact Center solution, implemented by ASI, gives growing businesses the flexibility to compete for customer loyalty with larger industry players:

• Real-time and historical reporting - View real-time data and tap into 40 pre-built historical reports through an easy-to-use graphical dashboard.
• Agent dashboard - Drive higher volumes of calls per agent by making it easier to deploy, support and change in any environment.
• Advanced skills based routing - Improve customer satisfaction by ensuring the appropriate agent handles each call with skills-based and data-directed routing rules.
• Virtual agent - Reduce mundane call center duties and increase job satisfaction by automating tasks, while still giving customers the option to talk to a valued staff member at any time.
• Web-based application builder - Change the messaging to your customers or change call routing options with this easy-to-use GUI application.
• Integration with business applications - Seamlessly integrate IPCC with front- and back-end applications such as GoldMine and HEAT as well as other CRM, service management, and ERP systems.

ASI, implementing an IP Contact Center system from FrontRange Solutions, can help your company:

• Increase customer retention and loyalty.
• Reduce operating costs.
• Drive new business and revenue.
• Reduce the complexity of contact center management.
• Monitor, measure, and manage call times.

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