Lowering the Cost of Customer Loyalty
VoIP technology (Voice Over IP) is giving organizations unprecedented capabilities to enhance contact center efficiency and effectiveness. An IP Contact Center solution, implemented by ASI, gives growing businesses the flexibility to compete for customer loyalty with larger industry players:
- Real-time and historical reporting - View real-time data and tap into 40 pre-built historical reports through an easy-to-use graphical dashboard.
- Agent dashboard - Drive higher volumes of calls per agent by making it easier to deploy, support and change in any environment.
- Advanced skills based routing - Improve customer satisfaction by ensuring the appropriate agent handles each call with skills-based and data-directed routing rules.
- Virtual agent - Reduce mundane call center duties and increase job satisfaction by automating tasks, while still giving customers the option to talk to a valued staff member at any time.
- Web-based application builder - Change the messaging to your customers or change call routing options with this easy-to-use GUI application.
- Integration with business applications - Seamlessly integrate IPCC with front- and back-end applications such as GoldMine and HEAT as well as other CRM, service management, and ERP systems.
ASI, implementing an IP Contact Center system from FrontRange Solutions, can help your company:
- Increase customer retention and loyalty.
- Reduce operating costs.
- Drive new business and revenue.
- Reduce the complexity of contact center management.
- Monitor, measure, and manage call times.